Privacy Policy

Effective Date: 17/07/2025.
Business Name: Mobivan
Business Address: Near Sishumandira, Urali, Gopalapur, Cuttack, Odisha – 753011
Email: info@mobivan.in | mobivanindia@gmail.com
Phone: +91-9090062001
Website: https://mobivan.in

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1. Introduction

At Mobivan, we respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy describes the types of personal information we collect from you or that you provide on our website, how we use it, and the steps we take to safeguard it.

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2. Information We Collect

We may collect the following types of personal data:

• Identity Details – Name, gender, date of birth.

• Contact Information – Email address, phone number, billing address, shipping address.

• Order Information – Product/service preferences, past purchases, cart items.

• Payment Information – UPI ID, transaction IDs (for PhonePe or other gateways), bank account information (only if applicable during refunds).

• Device Information – IP address, browser type, operating system.

• Usage Data – How you use our website, what pages you visit, duration of sessions.

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3. How We Use Your Information

We use your data for:

• Processing and fulfilling your orders.

• Providing customer service and responding to queries.

• Sending order confirmations, shipping updates, and promotional emails.

• Improving our products, services, and website experience.

• Complying with legal and regulatory requirements, including KYC obligations.

• Verifying transactions and preventing fraudulent activities.

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4. Sharing Your Information

We may share your data with:

• Payment Partners: Such as PhonePe, Razorpay, etc., to process transactions.

• Delivery Partners: For shipping and logistics purposes.

• Service Providers: Who help us run our website, IT systems, email campaigns, etc.

• Regulatory Authorities: Where required by law or to enforce our legal rights.

• Third-Party Tools: Like analytics or CRM tools (e.g., Google Analytics).

We do not sell or rent your personal information to third parties for their marketing purposes.

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5. Data Security

We use secure servers, encryption protocols (SSL), and appropriate access control measures to protect your data. All sensitive transaction information is processed using secure and PCI-DSS-compliant payment gateways.

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6. Your Rights

You have the right to:

• Access or request a copy of your personal data.

• Correct inaccurate or incomplete data.

• Request deletion of your data (subject to legal obligations).

• Withdraw consent (where applicable).

• Opt-out from marketing communications.

To exercise your rights, email us at info@mobivan.in.

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7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, understand usage patterns, and show you relevant offers.

You may choose to disable cookies via your browser settings, but this may limit some functionalities on our website.

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8. Payment & Third-Party Links

For online payments, we use secure third-party services like PhonePe Payment Gateway. We do not store your complete card or payment data. Always check the third-party privacy policies before entering your data on external pages.

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9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe your child has provided us data, please contact us to request deletion.

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10. Changes to This Policy

We may update this policy periodically. When we do, the updated version will be posted on this page with the “Effective Date” revised accordingly. Please review this policy regularly to stay informed.

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11. Contact Us

If you have questions or concerns about this privacy policy or your data, contact us:

• 📧 Email: info@mobivan.in

• 📧 Alternate Email: mobivanindia@gmail.com

• ☎️ Phone: +91-9090062001

• 📍 Address: Near Sishumandira, Urali, Gopalapur, Cuttack – 753011, Odisha, India