Faqs – Mobivan

Stay Connected in Style – Your One-Stop Shop for Premium Phone Accessories!

Call Us: +91-9090062001 Track Your Order

Frequently Asked Questions

General

Order & Billing

Shipping

Reseller & Collaboration

Return

Products

Promo, Discount & Offers

Reward Program

Payment Information

What payment methods do you accept?

We accept all major payment options including UPI, Debit/Credit Cards, Net Banking, Wallets

Is it safe to make a payment on Mobivan?

Yes, absolutely! Your transactions are 100% secure. We use trusted and encrypted payment gateways to keep your data safe.

Can I pay using Cash on Delivery (COD)?

Yes, we do offer COD for selected products and pin codes. You’ll see the option at checkout if it’s available for your area.

My payment failed, but the amount was deducted. What should I do?

Don’t worry! If the payment was deducted, it usually gets refunded automatically within 5–7 business days. Still stuck? Just contact our support team — we’re here to help.

Order & Billing

How do I track my order?

Once your order is shipped, we’ll send you a tracking link via email or SMS. You can also track it from your Mobivan account dashboard.

Can I cancel or modify my order after placing it?

If your order hasn’t been shipped yet, yes! Please contact us quickly so we can cancel or make changes. Once shipped, changes aren’t possible.

I didn’t receive my invoice. How can I get it?

You’ll receive an invoice automatically on your email after the order is placed. Didn’t get it? Drop us a message and we’ll send it again.

I ordered the wrong product — what now?

If it’s not yet shipped, we can cancel or change it for you. If it’s already delivered, don’t worry — check our return policy or get in touch for a solution.